Buyer Policy

Are you purchasing a ticket for our next event or a product from our online Shop? Make sure you familiarise yourself with our terms and conditions for use of our website.

Online Ticketing - Buyer Policy

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Goldsmiths’ Centre and yourself.

Are there any surcharges on the price of tickets?

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets. Prices are correct at time of going to press and are however subject to change without notification. 

What happens if you are unable to attend an on-site or online programme for which you have purchased a ticket?

On-site events and courses
Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for on-site or online events or courses. Where possible, we will aim to resell your ticket for the full price paid, including payment processing fees, and offer a refund. However, we cannot guarantee that your place will be filled.

Please note that, where possible, we record all online events and make these recordings available both via email and through the Goldsmiths’ Centre’s online Skills Hub at

Online events and courses
Unfortunately, we cannot issue any refunds for cancellations made by ticket holders for events and courses held online.

What happens if the Goldsmiths' Centre has to cancel an event or course?

You will be reissued with a refund if the Goldsmiths’ Centre has to cancel an onsite or online event or course. We reserve the right to alter our advertised arrangements for events and courses, and to cancel, postpone or reschedule an event, course or exhibition without notice. If this occurs and you have purchased a ticket for an event we will, where possible, offer you an exchange, a transfer to the new event date or refund of your ticket(s) for the full price paid, including payment processing fees.

Upon any event cancellation, postponement or rescheduling, or technical problems, we will attempt to contact ticket holders in advance via email and keep you regularly updated on new event dates. We recommend that you check your email inbox before visiting the Goldsmiths' Centre to avoid an unnecessary journey should an event be cancelled, postponed or rescheduled.

How do I attend an online programme?

Most of our online programmes are delivered via the webinar platform Zoom and, where applicable for some of our courses, we will provide access to our Virtual Learning Environment via email. 

Please ensure that you have a stable internet connection and a device that can run Zoom. We cannot take responsibility or offer refunds if you experience any technical problems when attending a programme.  

We will of course endeavour to provide you with technical support where we can and ask you to email us straight away at for online events and for online courses.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and your unique 8 digit booking reference number. Present this ticket on arrival or if you don’t have a printer, simply show your ticket to us on your mobile phone.

When a discount is claimed, you may be asked to bring proof of your identity or concession entitlement (e.g. membership card, age or student status), upon entry to an event.

How is my ticket valid?

Your online ticket(s) is/are valid for the number of individuals, the date and the time slot stated on your ticket confirmation. Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold. Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Can I purchase a ticket at the box office or on the day?

For online events, you can book on the day and until the start of the event through our online booking system. We have capacity for up to 1000 people per event and you will be sent a recording post-event via email if you are unable to attend.

For in person events, if there are spaces available you can book on the day, but if we are full, then you cannot. For your protection, we are only accepting card payments or contactless transactions at this time. If you wish to check availability of ticket sales, then please check our website, call 020 7566 7650 or email

Is my payment data and personal information secure?

The Goldsmiths’ Centre takes the security of your personal data as a high priority. All payments are processed through a secure WorldPay payment gateway. This system encrypts your bank card and personal details to ensure that these cannot be accessed by anyone else when transmitted over the internet.

At no time will the Goldsmiths’ Centre pass on your information to third parties, unless you have given prior permission to do so. When you make a purchase, you will be given the option to subscribe to our mailing list and specify whether you wish to hear regularly about upcoming courses, events, exhibitions and offers at the Goldsmiths’ Centre. Please see for full details on how we process your data.

Is there wheelchair access?

Yes. If you would like to discuss your access needs with us ahead of your visit or attending an online programme, please email or call (0)20 7566 7650.

Will I be filmed or photographed during an event, course or visit to an exhibition?

Programmes that host online, via the webinar platform Zoom, are often recorded. All captured recordings do not show you and other audience members, but present just the speakers on screen who will have provided their consent to be filmed.

Occasionally, we may, or we may authorise a third party to, carry out filming, photography and/or sound recordings at onsite events at the Goldsmiths’ Centre. We will always let visitors know if filming or photography is taking place during their visit.

By purchasing your ticket, you agree (on your behalf or of any individuals that you have purchased tickets for) that we and any third party authorised by us may include you and those you have bought tickets for in such films, photographs and/or sounds recordings and may exploit such films, photographs and sound recordings in perpetuity in any format whatsoever without payment.

How can I report misconduct?

The Goldsmiths’ Centre provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origins, religious belief, political opinion or affiliation, gender, martial status, sexual orientation, gender reassignment, age or disability. Whilst you are participating in the programmes from the Goldsmiths’ Centre, you can expect to be treated fairly and equally by all staff, tutors, speakers and other course participants. 

If you experience or witness any discriminatory act or attitude whilst participating in the Goldsmiths’ Centre’s programmes, you can report it by emailing or calling 020 7566 7650. All reports will be taken seriously and acted upon swiftly.

Goldsmiths' Shop Talent - Buyer Policy

About Shop Talent

Shop Talent is the Goldsmiths’ Centre online shop where you can find a handpicked selection of unique jewellery and silver products crafted by new talent. The Goldsmiths’ Centre is a registered charity, number 1120113. Shop Talent is part of the Goldsmiths’ Centre’s subsidiary Community Interest Company. All profit goes towards supporting the charity’s educational activities and training the next generation of goldsmiths. 

We want you to have a positive experience when shopping on Shop Talent, so please read on to find out more about your rights, as well as what is expected of you, as a buyer.  

This policy is part of our Terms of Use available at By shopping on Shop Talent, you are agreeing to this policy and our Terms of Use. 

Where can I buy a product from Shop Talent?

Shop Talent is a platform to discover and purchase products from UK-based designers and makers. Shop Talent is only available online, although products can on occasion be purchased through pop-up selling events, selling showcases and exhibitions at the Goldsmiths’ Centre. You can find more information on upcoming events held at the Goldsmiths’ Centre via our website: 

Our address is the following:

The Goldsmiths’ Centre
42 Britton Street 
London, EC1M 5AD 
020 7566 7650 

How does Shop Talent work?

Shop Talent sells products made by a handpicked selection of designers and makers. By making a purchase you are directly supporting an independent craftsperson. Please note that:

  • the Goldsmiths’ Centre is acting as an agent on behalf of the designers and makers listed on Shop Talent;
  • when buying a product, you agree that you have read the item description before making a purchase; will submit an appropriate payment for item(s) purchased; and will provide accurate delivery or collection information to the Goldsmiths’ Centre.
  • you may find that pieces exhibited in selling showcases or exhibitions at the Goldsmiths’ Centre can vary slightly from the products sold via Shop Talent. This is because every product is handmade. You will however be made aware in the product description ahead of purchase if there are any discrepancies in the use of materials or processes applied.  

Some one-off products will remain on display until the close of a selling showcase or exhibition; you are advised in the online product description when it will be ready for collection or dispatch.  

How much do you charge for postage?

Products can be delivered within the UK and internationally by post, or be collected in person from the Goldsmiths’ Centre in London. All postage charges are determined by the total value of your order, product weight and delivery destination.

Once you have decided to buy a product, you will be taken through the checkout process where the shipping fee will be calculated and added to your total for purchase, or you can elect to collect the item(s) from the Goldsmiths' Centre. Some items have additional shipping charges and extended delivery times as noted on the online individual product page.

VAT of 20% will be applied to all purchases where the designer or maker is VAT registered.

How will I know if my order has been processed successfully?

Once you have made your order, you will receive a receipt by email with a summary of your order. At this point your order is confirmed and payment will be taken from your card.

Please check the product description for the estimated delivery time. We do not have a facility for you to check the progress of your order. However, a follow-up email will then be sent once the items have been dispatched to you. Please call our Box Office on 020 7566 7650 or email for further information on tracking your order.

If an item you have requested is temporarily out of stock it will not be included in your order, you will not be charged for it, but we will notify you by email if it becomes available. 

How long will my order take to arrive?

Orders for delivery to the UK addresses will be sent by Royal Mail, first vlass if valued under £20 and if valued over £20 by Royal Mail Special Delivery. International orders will be sent by Royal Mail's International Tracking service.

If no-one is present, Royal Mail or the delivery service should leave a calling card and take the package to the nearest post office collection depot to your address. Royal Mail then hold the package before returning it to the Goldsmiths’ Centre if it is not collected.

Can I end the contract with the Goldsmiths’ Centre and return an item to the Goldsmiths’ Centre?

Our team at the Goldsmiths’ Centre want you to be completely satisfied with your purchase. 

Under the Consumer Contracts Regulations, if you buy online, you may change your mind within 14 days of receiving the items and receive a refund. You do not have the right to change your mind in respect of custom-made items or items sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, such as earrings. If you change your mind, you must return the items to us within 14 days of telling us you wish to end the contract. This right to a refund includes the delivery charges but does not include the cost of returning items.

We are under a legal duty to supply products that are in conformity with this contract. Goods must be as described, fit for purpose and of satisfactory quality. You are entitled to end your contract with us and receive a full refund if you request one in writing within 30 working days of receiving your items if:

  • An item is not as described and is significantly different from the listing description or the photos provided. For example, it is a different colour, material, model, version, size; is missing parts or is damaged. 
  • An item is not received in the right quantity (e.g. the buyer purchased three items but only received two).
  • An item was advertised as authentic but is not authentic. 
  • The condition of the item is misrepresented (e.g. the item is described as new but is used).
  • The order was delivered late and the item was ordered for a specific date or event; and the item was not dispatched according to the processing time or date specified in the product description.

This right to a refund includes the delivery charges but does not include the cost of returning items. This right to a refund does not apply to custom-made items or items sealed for health protection or hygiene reasons, once these have been unsealed after you receive them, such as earrings. Please check the online product description for indication of when these exemptions apply.

If for any reason you are unhappy with your order, and you wish to end the contract, please:

  1. Let us know by emailing us at or calling our Box Office on 020 7566 7650 as soon as possible.
  2. Return the unwanted item(s), unused and in pristine condition by Royal Mail Special Delivery or recorded post. The items must be safely packaged with a copy of the original receipt, and sent to the following address: 

Goldsmiths' Shop Talent
The Goldsmiths’ Centre 
42 Britton Street
London, EC1M 5AD

The Goldsmiths’ Centre cannot accept responsibility for return postage or customs fees if the package is returned from outside the UK, or for any items damaged, lost or stolen in transit. You will need to seek compensation through Royal Mail or your tracked courier service in this occurrence.

The Goldsmiths’ Centre will issue a refund in the original form of payment at your request within 14 days of receipt of the returned items, but it may take a further 30 days for the transaction to be processed and appear in your account.  

Is my payment data and personal information secure?

The Goldsmiths’ Centre takes the security of your personal information as a high priority. We will only use your personal information as set out in our All payments are processed through a secure Shopify payment gateway. This system encrypts your bank card and personal details to ensure that these cannot be accessed by anyone else when transmitted over the internet. 

As an agent, acting on behalf of the individual designers and makers presented in Shop Talent, the Goldsmiths’ Centre is obliged pass on your name, address and email to VAT registered designers and makers, so they can issue a VAT invoice. Your details will only be used for the purposes of issuing the invoice and at no time will the Goldsmiths’ Centre pass your details on to any other third party.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.